Terms and Conditions of Sale

Effective Date: 09.07.2026

These Terms and Conditions ("Terms") govern the access to and use of the website located at https://www.partsinn.lt("Website") and all purchases of products offered through the Website.

By accessing the Website, creating an account, placing an order or otherwise purchasing products from the Seller, you acknowledge that you have read, understood and agree to be legally bound by these Terms.

If you do not agree with these Terms, you must not use this Website or place any orders.

1. SELLER INFORMATION

Website: https://www.partsinn.lt

Business Name: R2A group, MB

Company Registration Number: 306168417

VAT Number: LT100015494513

Registered Office: Pramonės pr. 6-113 , LT-51267 Kaunas, Lithuania

Email: info@partsinn.lt

Telephone: +370 653 31 339

Throughout these Terms the above entity shall be referred to as the "Seller", "PartsInn", "we", "our" or "us".

2. DEFINITIONS

For the purposes of these Terms:

Account means a registered customer profile created on the Website.

Business Customer (B2B) means any natural or legal person acting for purposes relating to its trade, business, craft or profession.

Consumer (B2C) means any natural person acting for purposes outside their trade, business or profession.

Dropshipping means the business model whereby Products are supplied directly from the Seller's supplier or manufacturer to the Customer without prior storage by the Seller.

Manufacturer means the original manufacturer of the vehicle or original equipment component.

OEM Product means an Original Equipment Manufacturer component manufactured either by the vehicle manufacturer or by an authorized original equipment supplier.

OE Number means the manufacturer's original part number assigned to a specific Product.

Order means the Customer's request submitted through the Website to purchase Products.

Product means any automotive part, accessory or related item offered for sale through the Website.

Supplier means any authorized distributor, wholesaler or manufacturer supplying Products to the Seller.

VIN means the Vehicle Identification Number assigned by the vehicle manufacturer.

3. SCOPE OF THESE TERMS

These Terms govern:

access to and use of the Website
registration of customer accounts
quotations
product information
ordering procedure
payment
invoicing
delivery
ownership transfer
product conformity
warranties
returns
refunds
liabilities
dispute resolution.

Separate policies published on the Website, including but not limited to the Privacy Policy, Cookie Policy, Return Policy, Shipping Policy and Warranty Policy, form an integral part of these Terms.

4. ELIGIBILITY

You may purchase Products only if:

you are at least 18 years of age
you possess legal capacity to enter legally binding agreements
the information you provide is accurate
you comply with all applicable laws.

Where an Order is placed on behalf of a company or organization, the individual placing the Order confirms that they are duly authorized to bind that entity.

5. BUSINESS MODEL

PartsInn operates as an online retailer specializing exclusively in genuine OEM automotive parts.

The Seller primarily operates using a dropshipping fulfilment model.

Products may therefore be shipped directly from manufacturers, authorized distributors or logistics partners located within or outside Lithuania.

The Seller does not guarantee that every Product displayed on the Website is physically stored in Lithuania.

Estimated delivery times remain estimates only and may vary depending upon supplier stock availability, transportation delays, customs procedures where applicable and force majeure events.

6. PRODUCTS

The Website offers only new genuine Original Equipment Manufacturer (OEM) automotive parts unless expressly stated otherwise.

No aftermarket, refurbished, remanufactured or used parts are intentionally offered unless clearly identified.

Photographs shown on the Website are illustrative only.

Actual packaging, labels, colours, markings or manufacturer branding may differ without affecting Product conformity.

Manufacturers may update Product appearance, packaging or production references without prior notice.

Such changes shall not constitute defects.

7. PRODUCT INFORMATION

While every reasonable effort is made to ensure the accuracy of Product descriptions, specifications, compatibility information and pricing, errors may occasionally occur.

The Seller does not warrant that:

every Product description is error-free
every illustration exactly matches the delivered Product
every compatibility database is complete
manufacturers' catalogues are always up to date.

Information displayed on the Website may originate from manufacturers, suppliers or third-party cataloguing systems.

The Seller cannot guarantee that such external information is always accurate.

8. PRICES

Unless otherwise stated:

all prices displayed for EU Consumers include applicable VAT
Business Customers may view prices excluding VAT where legally permitted
delivery charges are shown separately during checkout.

The Seller reserves the right to modify prices at any time before an Order has been accepted.

Price changes do not affect Orders already confirmed.

Obvious pricing errors caused by technical malfunction, system failure or human error shall not bind the Seller.

Where such an error occurs, the Seller may cancel the affected Order and refund any payments received.

9. ACCOUNT REGISTRATION

Customers may create an Account to simplify future purchases.

The Customer agrees to:

provide accurate information
promptly update inaccurate information
maintain confidentiality of login credentials
immediately notify the Seller regarding unauthorized account use.

The Seller shall not be liable for losses resulting from unauthorized use of Customer credentials.

The Seller reserves the right to suspend or terminate Accounts used fraudulently or in breach of these Terms.

10. ORDERING PROCESS

Orders are placed electronically through the Website.

Before submitting an Order, the Customer is responsible for carefully reviewing:

selected Products
quantities
OE numbers
vehicle information
billing information
shipping address
contact information.

By clicking "Place Order", "Confirm Order", or an equivalent button, the Customer submits a legally binding offer to purchase the selected Products.

Automatic confirmation that an Order has been received does not constitute acceptance of the Order.

A contract is concluded only once the Seller expressly accepts the Order or dispatches the Products.

The Seller reserves the right to refuse any Order where:

Products are unavailable
pricing errors occurred
fraud is suspected
sanctions regulations prohibit the transaction
payment cannot be verified
incorrect customer information has been supplied.

11. VIN VERIFICATION AND PRODUCT COMPATIBILITY

The Seller may, at the Customer's request, provide assistance in selecting Products based on the Vehicle Identification Number (VIN), OE number or other information supplied by the Customer.

Such assistance is provided using manufacturer databases, supplier catalogues and technical information available at the time of review.

The Customer remains solely responsible for ensuring that all information supplied to the Seller is complete, accurate and current.

The Seller shall not be responsible for incompatibility where:

incorrect or incomplete VIN information has been provided
an incorrect OE number has been supplied by the Customer
the vehicle has been modified, rebuilt, converted or fitted with non-original components
the actual vehicle specification differs from manufacturer production records
the Customer declines to provide information reasonably requested for compatibility verification.

Compatibility advice is provided in good faith using available technical information and does not constitute an independent engineering inspection or guarantee of fitment.

Nothing in this clause limits mandatory consumer rights under applicable law.

12. CUSTOMER RESPONSIBILITIES

The Customer agrees to:

purchase Products only for lawful purposes
provide truthful information
inspect delivered Products before installation
ensure Products are installed by suitably qualified personnel where appropriate
follow manufacturer installation instructions
refrain from using damaged Products
notify the Seller promptly regarding any issues.

Failure to comply with these obligations may affect warranty rights where permitted by applicable law.

Part 2 – Payment, Order Acceptance, Delivery, Risk, Inspection and Invoicing

13. Product Availability

13.1. All Products displayed on the Website are subject to availability.

13.2. Due to the Seller's dropshipping business model, Product availability is based on inventory information provided by manufacturers, authorized distributors and logistics partners.

13.3. Inventory displayed on the Website is updated regularly; however, real-time stock availability cannot be guaranteed.

13.4. A Product displayed as "In Stock", "Available", "Ships within X days" or similar does not constitute a legally binding guarantee that the Product is immediately available for dispatch.

13.5. If a Product becomes unavailable after an Order has been placed, the Seller may:

a) cancel the affected Product
b) offer an equivalent OEM replacement where available
c) offer revised delivery times
d) refund the unavailable Product in full.

13.6. The Customer shall be informed without undue delay if availability materially changes after the Order has been accepted.

14. Order Acceptance

14.1. Submission of an Order by the Customer constitutes an offer to purchase Products.

14.2. Receipt of an automatically generated confirmation email merely confirms receipt of the Order and does not constitute acceptance by the Seller.

14.3. A purchase contract is concluded only when one of the following occurs:

the Seller expressly confirms acceptance of the Order
the Seller issues an invoice confirming acceptance
the Seller dispatches the Products.

14.4. The Seller reserves the right to reject an Order for legitimate reasons including, but not limited to:

pricing errors
supplier stock shortages
discontinued Products
sanctions compliance
fraud prevention
export restrictions
incorrect Customer information
inability to verify payment.

14.5. Where an Order is rejected after payment has been received, the Seller shall refund the relevant amount using the original payment method unless otherwise agreed.

15. Prices and Taxes

15.1. Prices displayed on the Website are shown in Euro (EUR).

15.2. Prices applicable to Consumers include Value Added Tax (VAT), unless clearly stated otherwise.

15.3. Prices applicable to Business Customers may be displayed excluding VAT where permitted under applicable tax legislation.

15.4. Delivery costs, customs duties, import taxes or similar governmental charges, where applicable, are displayed separately before completion of checkout whenever reasonably possible.

15.5. The Seller reserves the right to modify prices at any time before accepting an Order.

15.6. Accepted Orders remain unaffected by subsequent price changes.

15.7. Obvious pricing mistakes resulting from technical malfunction, software errors or human error shall not bind the Seller.

15.8. Where an obvious pricing error has occurred, the Seller may cancel the affected Order and issue a full refund.

16. Payment Methods

16.1. The Seller accepts payments through:

Stripe
PayPal
Bank Transfer
other payment methods displayed on the Website.

16.2. Available payment methods may vary depending on Customer location.

16.3. Orders are generally processed only after successful payment authorization.

16.4. Where payment authorization fails, the Seller has no obligation to reserve Products.

16.5. Bank transfer payments are processed after cleared funds have been received.

16.6. The Seller reserves the right to verify payments in order to prevent fraud.

16.7. Additional identity verification may be requested where unusual transactions are detected.

17. Currency

17.1. All transactions are processed in Euro unless expressly stated otherwise.

17.2. Currency conversion fees imposed by payment providers remain the responsibility of the Customer.

17.3. Exchange rates applied by banks or payment processors are outside the Seller's control.

18. Invoicing

18.1. VAT invoices are issued electronically.

18.2. Electronic invoices shall be considered original accounting documents.

18.3. Business Customers are responsible for providing accurate invoicing information before placing an Order.

18.4. Once issued, invoices may only be amended where legally permissible.

19. Fraud Prevention

19.1. The Seller reserves the right to delay processing while verifying suspicious Orders.

19.2. Verification may include:

identity confirmation
payment verification
billing address validation
fraud screening
communication with payment providers.

19.3. Orders suspected of fraud may be cancelled without liability.

19.4. The Seller may refuse future Orders from Customers previously involved in fraudulent activities.

20. Delivery

20.1. Products are delivered throughout the European Union.

20.2. Delivery is performed through logistics partners selected by the Seller.

20.3. Products may be dispatched directly from manufacturers or authorized distributors.

20.4. Multiple Products ordered together may arrive in separate shipments.

20.5. Estimated delivery dates are indicative only.

20.6. Delays caused by manufacturers, customs authorities, transport companies, force majeure events or governmental restrictions do not automatically constitute breach of contract.

20.7. The Seller shall make commercially reasonable efforts to inform Customers regarding significant delivery delays.

20.8. Delivery time estimates begin only after payment has been successfully received and the Order accepted.

21. Delivery Address

21.1. Customers are responsible for providing a complete and accurate delivery address.

21.2. Products returned because of incorrect address information may incur additional delivery charges.

21.3. The Seller shall not be responsible for delays resulting from inaccurate Customer information.

22. Transfer of Risk

22.1. For Consumer Customers, the risk of accidental loss or damage passes upon physical receipt of the Products by the Consumer or a person designated by the Consumer.

22.2. Where the Consumer independently appoints a carrier not offered by the Seller, risk transfers upon delivery to that carrier.

22.3. For Business Customers, risk transfers upon delivery of the Products to the first carrier unless otherwise agreed in writing.

23. Transfer of Ownership

23.1. Ownership of Products transfers only after the Seller has received full payment.

23.2. Until ownership transfers, the Customer shall not pledge, sell or otherwise dispose of unpaid Products.

23.3. Applicable mandatory law shall prevail where retention of title rules differ.

24. Inspection upon Delivery

24.1. Customers should inspect all deliveries immediately upon receipt.

24.2. Visible transport damage should, where reasonably possible, be noted with the courier before accepting delivery.

24.3. Hidden transport damage should be reported without undue delay after discovery.

24.4. Customers should retain:

original packaging
shipping labels
photographs of damage
courier documentation.

24.5. Failure to report transport damage immediately does not automatically remove statutory Consumer rights but may affect claims against the carrier where permitted by law.

25. Installation Requirements

25.1. Products should be inspected before installation.

25.2. Installed Products are deemed accepted unless a manufacturing defect that could not reasonably have been detected prior to installation is subsequently discovered.

25.3. The Seller strongly recommends installation by qualified automotive technicians.

25.4. Incorrect installation may void manufacturer warranties where permitted under applicable warranty conditions.

25.5. The Seller shall not be liable for damage resulting from:

improper installation
misuse
racing use
unauthorized modification
incompatible vehicle alterations
failure to follow manufacturer instructions.

25.6. Labour costs associated with removal or reinstallation are recoverable only where required under mandatory applicable law or expressly accepted by the Seller in writing.

26. OEM Parts and Manufacturer Changes

26.1. Vehicle manufacturers regularly revise components during production.

26.2. Original part numbers may be superseded by newer manufacturer references.

26.3. Packaging, branding, country of manufacture or supplier markings may differ without affecting authenticity.

26.4. Such revisions do not constitute non-conformity.

26.5. The Seller supplies genuine OEM Products corresponding to the manufacturer's current replacement references unless otherwise stated.

27. Customer Duty to Verify Before Installation

27.1. Before installation the Customer should verify:

OE number
Product dimensions
electrical connectors where applicable
mounting points
visible condition
quantity supplied.

27.2. Products that appear visibly incorrect should not be installed.

27.3. Customers should contact the Seller immediately where any discrepancy is identified.

27.4. Continued installation after identifying an obvious discrepancy may affect available remedies to the extent permitted by applicable law.

Part 3 – Consumer Rights, Product Conformity, Warranty and Returns

28. Consumer Right of Withdrawal

28.1. This Section applies only to Consumers purchasing Products for purposes outside their trade, business or profession.

28.2. Unless an exception under applicable law applies, Consumers have the right to withdraw from a distance purchase contract within fourteen (14) calendar days without giving any reason.

28.3. The withdrawal period expires fourteen (14) calendar days after the Consumer, or a third party indicated by the Consumer (other than the carrier), acquires physical possession of the Products.

28.4. To exercise the right of withdrawal, the Consumer must notify the Seller before the withdrawal period expires by means of a clear statement sent by email or other durable medium.

28.5. The Consumer may use the standard withdrawal form provided by the Seller but is not required to do so.

28.6. The burden of proving that the withdrawal right was exercised within the legal deadline rests with the Consumer.

29. Effects of Withdrawal

29.1. Where the Consumer lawfully withdraws from the contract, the Seller shall reimburse all payments received for the returned Products, including the cost of the least expensive standard delivery method offered by the Seller.

29.2. Additional delivery costs resulting from the Consumer choosing a premium delivery option are not refundable.

29.3. Refunds shall be made without undue delay and no later than fourteen (14) calendar days after the Seller receives the returned Products or acceptable evidence that they have been returned, whichever occurs first.

29.4. Refunds shall be issued using the same payment method used for the original transaction unless otherwise agreed.

29.5. The Seller may withhold reimbursement until the returned Products have been received or proof of shipment has been provided.

30. Consumer Obligations When Returning Products

30.1. Consumers must return Products without undue delay and no later than fourteen (14) calendar days after notifying the Seller of withdrawal.

30.2. Returned Products should:

be complete
include all accessories
include original manufacturer packaging where reasonably possible
include labels, manuals and documentation supplied with the Product.

30.3. Consumers are responsible only for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the Products.

30.4. The Seller shall not refuse a lawful withdrawal solely because original packaging has been opened where the Product remains otherwise compliant with statutory requirements.

31. Exceptions to the Right of Withdrawal

31.1. The statutory right of withdrawal does not apply where exclusions under applicable law are met.

31.2. Without limiting applicable legislation, the right of withdrawal may not apply to:

a) Products manufactured to the Consumer's individual specifications
b) Products specially ordered or sourced specifically for an individual Customer where permitted by applicable law
c) sealed Products which are not suitable for return for health or hygiene reasons once unsealed
d) Products inseparably mixed with other goods after delivery.

31.3. Where the Seller relies on an exception to the withdrawal right, the Customer shall be informed before completing the Order.

31.4. Any statutory rights relating to defective or non-conforming Products remain unaffected.

32. Genuine OEM Products

32.1. The Seller supplies only genuine OEM Products unless expressly stated otherwise.

32.2. OEM Products may originate from:

vehicle manufacturers
authorized original equipment suppliers
officially approved distribution networks.

32.3. Manufacturers may replace earlier part numbers with superseding references.

32.4. Receipt of a superseded genuine OEM part shall not constitute non-conformity provided the replacement corresponds to the manufacturer's official interchange information.

33. Product Compatibility

33.1. Vehicle manufacturers frequently introduce production changes without altering the external appearance of vehicles.

33.2. Compatibility depends on numerous factors including but not limited to:

VIN
production date
engine code
gearbox code
factory options
regional specifications
software versions
previous repairs or modifications.

33.3. Compatibility information displayed on the Website is intended as guidance only unless expressly confirmed in writing following review of complete vehicle information.

33.4. Customers remain responsible for verifying compatibility before installation.

34. VIN Assistance

34.1. Upon request, the Seller may assist Customers by reviewing compatibility based on the VIN or other information supplied.

34.2. Such assistance is provided using technical catalogues and manufacturer databases available at the time.

34.3. Compatibility advice does not constitute an engineering inspection or guarantee of fitment.

34.4. The Seller shall not be liable where incompatibility results from:

incorrect VIN supplied by the Customer
incomplete vehicle information
vehicle modifications
non-original equipment fitted to the vehicle
incorrect historical repairs
production changes not reflected within manufacturer databases.

34.5. This clause does not exclude mandatory statutory rights applicable to Consumers.

35. Statutory Conformity Guarantee

35.1. Consumers benefit from statutory legal guarantees provided under applicable European Union and Lithuanian legislation.

35.2. The Seller shall be liable for any lack of conformity existing at the time of delivery and becoming apparent within the statutory limitation period.

35.3. Consumers shall notify the Seller within a reasonable period after discovering a lack of conformity.

35.4. Where a Product does not conform to the contract, the Consumer may be entitled to remedies provided by applicable law, including:

repair
replacement
price reduction
termination of the contract
refund.

35.5. Statutory rights cannot be waived or limited by these Terms.

36. Commercial Warranty

36.1. Certain Products may be accompanied by a manufacturer's commercial warranty.

36.2. The existence, duration and scope of any commercial warranty are determined solely by the manufacturer.

36.3. Unless expressly stated otherwise, the Seller does not provide an independent commercial warranty beyond statutory obligations.

36.4. Commercial warranties do not affect statutory Consumer rights.

37. Warranty Exclusions

Without prejudice to mandatory law, warranty coverage does not extend to damage caused by:

improper installation
failure to follow manufacturer instructions
accidental damage
misuse
racing or competition use
commercial abuse
unauthorized repairs
improper storage
incorrect maintenance
use with incompatible components
electrical overload
corrosion caused by external factors
modifications performed after delivery.

38. Warranty Claims

38.1. Customers should notify the Seller promptly after discovering a suspected defect.

38.2. Warranty claims should include:

Order number
invoice
description of the defect
photographs where appropriate
VIN where relevant
diagnostic reports where applicable.

38.3. The Seller may request additional technical documentation reasonably necessary to assess the claim.

38.4. Products should not be dismantled, modified or destroyed before inspection unless necessary for safety reasons.

39. Technical Inspection

39.1. The Seller reserves the right to submit Products to:

manufacturer inspection
supplier evaluation
laboratory analysis
technical examination.

39.2. Assessment periods may vary depending on manufacturer procedures.

39.3. Inspection does not automatically constitute acceptance of liability.

40. Replacement Products

40.1. Where a warranty claim is accepted, the Seller may, subject to applicable law:

repair the Product
replace the Product
supply an equivalent OEM Product
refund the purchase price in whole or in part.

40.2. The remedy selected shall comply with applicable mandatory legislation.

41. Customer Duty to Preserve Evidence

Customers submitting warranty or conformity claims should retain:

the Product
original packaging where available
installation records where applicable
diagnostic reports
photographs
proof of purchase.

Failure to retain evidence may delay claim assessment but shall not automatically extinguish statutory rights.

42. Return Merchandise Authorization (RMA)

42.1. Certain returns may require a Return Merchandise Authorization (RMA) number issued by the Seller.

42.2. Products returned without prior authorization may experience processing delays.

42.3. Issuing an RMA number does not constitute acceptance of the return or warranty claim.

43. Return Shipping

43.1. Unless otherwise required by law or agreed by the Seller, Customers are responsible for the cost of returning Products.

43.2. Where a warranty or conformity claim is accepted, reasonable return shipping costs may be reimbursed where required under applicable law.

43.3. Customers should use tracked shipping services for returned Products.

43.4. The risk of loss during return shipment remains with the sender until the Products are received by the Seller or the designated inspection location, unless mandatory law provides otherwise.

End of Part 3.

Part 4 – Liability, B2B Terms, Intellectual Property, Compliance and Dispute Resolution

44. Limitation of Liability

44.1. Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

44.2. In particular, nothing in these Terms limits liability for:

death or personal injury caused by negligence
fraud or fraudulent misrepresentation
intentional misconduct
gross negligence where liability cannot legally be excluded
mandatory Consumer rights under applicable law.

44.3. Subject to Clause 44.1, the Seller shall not be liable for indirect or consequential losses, including but not limited to:

loss of profits
loss of revenue
loss of contracts
loss of business opportunities
loss of goodwill
business interruption
loss of anticipated savings
loss of production
loss of use of a vehicle.

44.4. The Seller shall not be liable for delays caused by manufacturers, suppliers, logistics providers, customs authorities or other third parties outside the Seller's reasonable control.

44.5. Unless mandatory law provides otherwise, the Seller shall not be liable for:

workshop labour costs
diagnostic costs
towing expenses
vehicle rental costs
accommodation costs
travel expenses
business interruption losses.

44.6. Any liability of the Seller shall, to the maximum extent permitted by law, be limited to the purchase price paid for the affected Product.

45. Force Majeure

45.1. The Seller shall not be liable for failure or delay in performing contractual obligations caused by events beyond its reasonable control.

45.2. Force majeure events include, without limitation:

natural disasters
floods
fires
earthquakes
pandemics
epidemics
governmental restrictions
sanctions
armed conflicts
terrorism
cyberattacks
power outages
transport disruptions
customs delays
strikes
shortages of raw materials
manufacturer production stoppages.

45.3. Performance of the affected obligations shall be suspended for the duration of the force majeure event.

45.4. Where force majeure continues for more than sixty (60) consecutive days, either party may terminate the affected Order without liability, except for obligations already performed.

46. Product Recalls

46.1. Manufacturers may initiate safety recalls affecting Products supplied by the Seller.

46.2. Where the Seller becomes aware that a supplied Product is subject to an official safety recall, reasonable efforts shall be made to notify affected Customers using the contact details available.

46.3. Customers shall cooperate with recall instructions issued by the manufacturer or the Seller.

46.4. Recall procedures shall be carried out in accordance with the manufacturer's instructions and applicable legislation.

47. Product Use

47.1. Products supplied by the Seller are intended for lawful use only.

47.2. Customers are responsible for ensuring that Products are suitable for the intended application.

47.3. Products shall be installed only in accordance with manufacturer specifications and applicable technical standards.

47.4. The Seller is not responsible for damage resulting from improper use or installation contrary to manufacturer recommendations.

48. Professional Installation

48.1. Certain Products require installation by appropriately qualified automotive professionals.

48.2. The Customer acknowledges that improper installation may:

compromise vehicle safety
invalidate manufacturer warranties
cause Product failure.

48.3. The Seller recommends retaining installation invoices and workshop documentation for warranty purposes.

49. Intellectual Property

49.1. All intellectual property rights relating to the Website remain the exclusive property of the Seller or its licensors.

49.2. This includes:

trademarks
logos
graphics
product catalogues prepared by the Seller
software
databases
website layout
text
photographs created by the Seller.

49.3. Product names, vehicle manufacturer trademarks and OEM references remain the property of their respective owners.

49.4. References to vehicle manufacturers are used solely for Product identification and compatibility purposes.

49.5. Nothing contained within the Website grants any licence to use intellectual property without prior written consent.

50. Website Availability

50.1. The Seller aims to maintain continuous Website availability but does not guarantee uninterrupted operation.

50.2. Temporary interruptions may occur due to:

maintenance
software updates
security incidents
telecommunications failures
third-party hosting issues.

50.3. The Seller may suspend access where necessary to maintain Website integrity or security.

51. Customer Account Suspension

51.1. The Seller may suspend or terminate Customer accounts where:

fraudulent activity is suspected
payment abuse occurs
false information has been provided
these Terms have been materially breached
unlawful activity is detected.

51.2. Account suspension does not affect rights arising under Orders already accepted unless termination is legally justified.

52. Business Customer (B2B) Provisions

52.1. This Section applies only to Customers acting within their trade, profession or business.

52.2. Business Customers confirm that they possess appropriate technical knowledge necessary for ordering automotive parts.

52.3. Business Customers are responsible for independently verifying:

OEM numbers
vehicle specifications
technical compatibility
installation requirements.

52.4. Statutory Consumer protection provisions do not apply to Business Customers except where mandatory law provides otherwise.

52.5. Business Customers shall inspect Products immediately upon delivery and notify the Seller of visible defects without undue delay.

52.6. Hidden defects shall be reported promptly after discovery.

52.7. Delay in reporting defects may affect available remedies where permitted by applicable law.

53. Export Compliance

53.1. Customers shall comply with all applicable export control legislation.

53.2. Products shall not be exported where prohibited by applicable sanctions or export regulations.

53.3. The Seller reserves the right to refuse Orders where export restrictions may apply.

54. Sanctions Compliance

54.1. The Seller complies with applicable European Union sanctions legislation.

54.2. Orders involving sanctioned persons, entities, territories or prohibited transactions may be cancelled.

54.3. Payments received in connection with prohibited transactions shall be handled in accordance with applicable law.

55. Anti-Fraud Measures

55.1. The Seller employs fraud detection systems to protect Customers and payment transactions.

55.2. Suspicious transactions may require additional verification before shipment.

55.3. Failure to provide requested verification may result in Order cancellation.

56. Data Protection

56.1. Personal data are processed in accordance with the Seller's Privacy Policy and applicable data protection legislation, including Regulation (EU) 2016/679 (General Data Protection Regulation).

56.2. Personal data shall be processed only for legitimate business purposes including:

Order processing
payment administration
delivery
warranty administration
legal compliance
fraud prevention.

56.3. Additional information regarding data processing is contained within the Privacy Policy published on the Website.

57. Electronic Communications

57.1. By using the Website, Customers consent to receiving communications electronically.

57.2. Electronic communications include:

Order confirmations
invoices
shipping notifications
warranty correspondence
legal notices.

57.3. Electronic communications satisfy any legal requirement that communications be made in writing where permitted by applicable law.

58. Amendments to these Terms

58.1. The Seller may amend these Terms from time to time.

58.2. Updated Terms become effective upon publication on the Website unless otherwise specified.

58.3. Amendments shall not affect Orders accepted before the revised Terms become effective.

59. Severability

59.1. If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.

59.2. Any invalid provision shall be interpreted, to the greatest extent possible, in a manner consistent with applicable law and the original commercial intent.

60. Assignment

60.1. The Seller may assign or transfer its rights and obligations under these Terms where permitted by law.

60.2. Customers may not assign their rights or obligations without the Seller's prior written consent, except where mandatory legislation provides otherwise.

61. Entire Agreement

61.1. These Terms, together with the Privacy Policy, Shipping Policy, Return Policy, Warranty Policy and any documents expressly incorporated by reference, constitute the entire agreement between the parties concerning purchases made through the Website.

61.2. No oral representations shall modify these Terms unless confirmed in writing by the Seller.

62. Governing Law

62.1. These Terms shall be governed by the laws of the Republic of Lithuania.

62.2. Where mandatory Consumer protection legislation of the Consumer's country of residence provides a higher level of protection, such mandatory provisions shall prevail.

63. Dispute Resolution

63.1. The Seller encourages Customers to contact Customer Support before initiating formal legal proceedings.

63.2. Consumers residing within the European Union may have the right to submit disputes to competent consumer dispute resolution bodies in accordance with applicable legislation.

63.3. Nothing in these Terms limits the Consumer's right to seek judicial protection before competent courts.

64. Contact Information

Questions regarding these Terms may be directed to:

R2A group, MB

Company Registration No.: 306168417

VAT No.: LT100015494513

Registered Office:

Pramonės pr. 6-113 , LT-51267 Kaunas, Lithuania

Email: info@partsinn.lt

Telephone: +370 653 31 339

Website: https://www.partsinn.lt

Part 5 – Automotive-Specific Terms, OEM Parts, VIN Verification, Dropshipping and Special Orders

65. Automotive Industry Specific Terms

65.1. The Seller specializes exclusively in the sale of genuine Original Equipment Manufacturer (OEM) automotive parts.

65.2. Products offered on the Website are intended primarily for maintenance, repair and replacement of motor vehicles.

65.3. Due to continuous changes introduced by vehicle manufacturers, Customers acknowledge that automotive parts require careful identification before purchase.

66. Original Equipment Numbers (OE Numbers)

66.1. OE numbers displayed on the Website are provided solely for identification and compatibility purposes.

66.2. Vehicle manufacturers may replace, supersede or discontinue OE numbers without prior notice.

66.3. A Product supplied under a newer manufacturer reference shall be deemed compliant where it officially replaces the originally ordered OE number.

66.4. Minor differences in labels, packaging or markings resulting from manufacturer updates do not constitute non-conformity.

67. Superseded Part Numbers

67.1. Manufacturers regularly replace obsolete part numbers with newer production references.

67.2. The Seller may deliver the officially superseded OEM replacement without obtaining additional Customer approval.

67.3. Delivery of an officially superseded Product shall fulfil the Seller's contractual obligations.

68. Product Images

68.1. Product photographs are for illustrative purposes only.

68.2. Images may differ from the actual Product due to:

manufacturer packaging updates
revised labels
production batch differences
regional packaging variations
image quality limitations.

68.3. Product images shall not prevail over the official manufacturer's OE specification.

69. Technical Catalogues

69.1. Compatibility information displayed on the Website originates from manufacturers, official distributors and professional automotive cataloguing systems.

69.2. Despite reasonable efforts to maintain accuracy, catalogues may contain inaccuracies, omissions or delayed updates.

69.3. Customers acknowledge that automotive catalogues cannot guarantee compatibility in every case.

70. VIN Verification Service

70.1. Upon Customer request, the Seller may perform a VIN-based compatibility review.

70.2. VIN verification is provided as a customer assistance service and does not constitute an independent engineering assessment.

70.3. Compatibility verification is based on information available in manufacturer and supplier databases at the time of review.

70.4. Vehicle manufacturers may not record all factory options, regional specifications, retrofit equipment or subsequent modifications within their databases.

70.5. Consequently, VIN verification cannot guarantee compatibility in every circumstance.

71. Customer Responsibilities Regarding VIN

71.1. Customers requesting VIN verification must provide:

the complete VIN
vehicle make
vehicle model
engine information where requested
transmission information where requested
any known vehicle modifications
photographs where reasonably requested.

71.2. Customers shall ensure that all information supplied is complete and accurate.

71.3. Failure to disclose modifications may affect compatibility assessments.

72. Modified Vehicles

72.1. The Seller assumes that vehicles remain substantially in original manufacturer specification unless otherwise disclosed.

72.2. The Seller shall not be responsible for incompatibility arising from:

engine swaps
gearbox replacements
aftermarket performance modifications
retrofit equipment
custom electrical systems
suspension modifications
body conversions
non-original control modules
software modifications.

73. Products Selected by OE Number

73.1. Where the Customer independently selects a Product using an OE number, the Customer confirms that the selected reference is correct.

73.2. The Seller shall not be liable for incompatibility resulting solely from an incorrect OE number supplied or selected by the Customer.

73.3. This provision does not affect statutory Consumer rights where the Seller independently recommended an incorrect Product based on accurate information provided by the Consumer.

74. Installation by Qualified Personnel

74.1. Many automotive components require specialist tools, software or manufacturer procedures.

74.2. Customers are strongly advised to use qualified automotive repair professionals.

74.3. Improper installation may:

compromise safety
invalidate manufacturer warranty
damage other vehicle components.

75. Inspection Before Installation

75.1. Customers shall inspect Products before installation.

75.2. Visible discrepancies should be reported immediately.

75.3. Products should not be installed where:

obvious transport damage exists
incorrect Product identification is apparent
missing components are identified.

75.4. Installation of an obviously incorrect Product may affect available remedies to the extent permitted by applicable law.

76. Electronic Components

76.1. Certain electronic Products may require coding, calibration, adaptation or programming.

76.2. Unless expressly stated otherwise, the Seller does not provide programming services.

76.3. Customers remain responsible for ensuring that appropriate programming procedures are carried out where required.

77. Software Controlled Components

77.1. Modern vehicles frequently require software updates following installation of replacement components.

77.2. Compatibility may depend upon vehicle software versions beyond the Seller's control.

77.3. The Seller shall not be responsible for software incompatibility resulting from manufacturer programming requirements.

78. Dropshipping Model

78.1. The Seller operates primarily through a dropshipping fulfilment model.

78.2. Products may be dispatched directly from:

manufacturers
official importers
authorized distributors
regional logistics centres.

78.3. Products ordered together may arrive separately.

78.4. Shipment origin may differ depending upon supplier availability.

79. Multiple Suppliers

79.1. The Seller cooperates with numerous OEM suppliers throughout the European Union.

79.2. Equivalent genuine Products supplied by different authorized distribution channels remain compliant where they correspond to the ordered OEM reference.

80. Supplier Delays

80.1. Delivery estimates depend upon supplier inventory.

80.2. Unexpected manufacturer delays may arise due to:

production interruptions
allocation restrictions
factory shutdowns
logistics disruptions
customs procedures
transport shortages.

80.3. The Seller shall make commercially reasonable efforts to keep Customers informed regarding significant delays.

81. Special Order Products

81.1. Certain Products may be specially sourced from manufacturers or authorized distributors following Customer purchase.

81.2. Such Products may be identified during checkout or Order confirmation.

81.3. Where permitted by applicable law, specially sourced Products may be subject to different return conditions.

81.4. Any restriction of statutory Consumer rights shall apply only where expressly permitted by mandatory law.

82. Manufacturer Packaging

82.1. Manufacturers may alter packaging without prior notice.

82.2. Packaging changes do not affect Product authenticity.

82.3. Products may arrive bearing updated manufacturer branding or labels.

83. Country of Origin

83.1. Genuine OEM Products may be manufactured in different countries.

83.2. Country of manufacture does not determine Product authenticity.

83.3. Vehicle manufacturers frequently source identical components from multiple production facilities.

84. Product Availability

84.1. Certain OEM Products may become permanently discontinued by manufacturers.

84.2. Where a Product has been discontinued before shipment, the Seller may:

cancel the Order
offer an officially superseded replacement
refund the purchase price.

85. Refusal of Orders

The Seller reserves the right to refuse or cancel Orders where:

export restrictions apply
fraud is suspected
supplier refuses fulfilment
pricing errors occurred
sanctions legislation applies
payment verification fails
Products become unavailable.

86. Environmental Compliance

86.1. Customers are responsible for disposing of replaced automotive parts in accordance with applicable environmental legislation.

86.2. Certain Products may require disposal through authorized recycling facilities.

87. Product Traceability

87.1. The Seller may retain Product batch numbers, serial numbers or manufacturer references for quality assurance, warranty administration and legal compliance.

87.2. Customers may be requested to provide such identifiers when submitting warranty or conformity claims.

88. Compliance with Applicable Law

88.1. Customers shall use Products only in accordance with applicable laws and technical regulations.

88.2. The Seller does not warrant that every Product is approved for use in every jurisdiction or for every vehicle modification.

89. Interpretation

89.1. Headings are included for convenience only and do not affect interpretation.

89.2. References to legislation include amendments and successor legislation unless the context requires otherwise.

89.3. References to the singular include the plural and vice versa where appropriate.

89.4. References to one gender include all genders.

89.5. Any ambiguity shall be interpreted consistently with mandatory applicable law.

Part 6 – Final Provisions, Notices, Complaints, RMA Procedure and Annexes

90. Customer Complaints

90.1. The Seller is committed to resolving customer complaints fairly, promptly and professionally.

90.2. Customers who believe that a Product or service does not comply with these Terms or applicable law should contact the Seller before initiating legal proceedings.

90.3. Complaints should, where reasonably possible, include:

Order number
invoice number
Customer name
contact details
Product description
detailed description of the issue
photographs where applicable
supporting documentation.

90.4. Complaints should be submitted by email to:

info@partsinn.lt

90.5. The Seller will acknowledge receipt of the complaint within a reasonable period.

90.6. Where additional information is required, the Customer shall cooperate in good faith to facilitate assessment.

91. Complaint Resolution Procedure

91.1. Upon receipt of a complaint, the Seller may:

request additional information
request photographs or videos
request diagnostic documentation
request return of the Product
request manufacturer inspection.

91.2. Time required for investigation depends upon the complexity of the claim and manufacturer procedures.

91.3. The Seller shall provide a written response after completing a reasonable assessment.

91.4. Acceptance of a Product for inspection does not constitute acceptance of liability.

92. Return Merchandise Authorization (RMA)

92.1. Certain returns require a Return Merchandise Authorization ("RMA") number.

92.2. Customers should not return Products before receiving return instructions where an RMA is required.

92.3. An RMA number may specify:

return address
reference number
packaging requirements
documentation required
inspection procedures.

92.4. Products returned without the required documentation may experience delays in processing.

92.5. Issuance of an RMA number does not guarantee acceptance of the return, warranty claim or refund.

93. Packaging Requirements for Returns

93.1. Returned Products should be packaged to prevent transport damage.

93.2. Wherever reasonably possible, returns should include:

original manufacturer packaging
protective materials
labels
accessories
installation instructions
warranty documentation supplied with the Product.

93.3. Customers remain responsible for inadequate packaging resulting in damage during return transit.

94. Inspection of Returned Products

94.1. Returned Products may undergo visual and technical inspection.

94.2. Inspection may include verification of:

authenticity
serial numbers
batch numbers
signs of installation
physical damage
contamination
missing components
manufacturer seals.

94.3. Inspection procedures may be performed by:

the Seller
the manufacturer
an authorised distributor
an independent technical specialist.

95. Refund Processing

95.1. Approved refunds shall generally be processed using the original payment method.

95.2. Refund processing times may depend upon:

payment provider procedures
banking systems
card issuer processing
public holidays.

95.3. The Seller shall not be responsible for delays caused solely by financial institutions or payment service providers.

96. Notices

96.1. Legal notices to the Seller shall be sent to:

R2A group, MB

Pramonės pr. 6-113 , LT-51267 Kaunas,

Lithuania

Email:

info@partsinn.lt

96.2. Notices sent electronically shall be deemed received when capable of being accessed by the receiving party unless proven otherwise.

96.3. Customers are responsible for ensuring that their contact information remains accurate.

97. Language

97.1. These Terms may be published in more than one language.

97.2. If inconsistencies arise between language versions, the version expressly designated by the Seller as the governing version shall prevail, unless mandatory law requires otherwise.

97.3. The Seller may publish separate country-specific versions where required by local legislation.

98. Electronic Contracts

98.1. The parties agree that contracts may be concluded electronically.

98.2. Electronic acceptance through the Website constitutes legally binding acceptance.

98.3. Electronic records maintained by the Seller may be used as evidence of contractual communications, subject to applicable law.

99. No Waiver

99.1. Failure by the Seller to enforce any provision of these Terms shall not constitute a waiver of that provision.

99.2. Any waiver shall be effective only if made expressly in writing.

100. Survival

100.1. Clauses relating to:

payment obligations
warranties
liability
intellectual property
confidentiality
governing law
dispute resolution
data protection
shall survive termination or completion of the contract where their nature requires continued effect.

101. Third-Party Rights

101.1. Unless expressly provided otherwise, no person other than the parties to the contract shall have any right to enforce these Terms.

102. Headings

102.1. Clause headings are included solely for convenience and shall not affect interpretation.

103. Model Withdrawal Form (EU Consumers)

Consumers wishing to exercise their statutory right of withdrawal may use the following form.

Model Withdrawal Form

To:

R2A group, MB

Pramonės pr. 6-113 , LT-51267 Kaunas, Lithuania

Email:

info@partsinn.lt

I hereby give notice that I withdraw from my contract of sale of the following goods:

Order Number:

Invoice Number:

Product(s):

Ordered on:

Received on:

Consumer Name:

Address:

Email:

Telephone:

Signature (only if submitted on paper):

Date:

104. Contact Details

Business Name:

R2A group, MB

Company Registration Number:

306168417

VAT Number:

LT100015494513

Registered Office:

Pramonės pr. 6-113 , LT-51267 Kaunas,

Lithuania

Email:

info@partsinn.lt

Telephone:

+370 653 31 339

Website:

https://www.partsinn.lt

105. Effective Date

These Terms and Conditions shall become effective on the date published on the Website and shall remain in force until amended or replaced.

106. Acceptance

By placing an Order through the Website, the Customer confirms that:

they have read these Terms
they understand these Terms
they agree to be legally bound by these Terms
they have had an opportunity to review all policies incorporated by reference
they consent to the conclusion of the contract by electronic means.

TERMS & CONDITIONS – ADDENDUM

B2B Provisions, OEM Supersession Policy and Return Policy Integration

107. Business Customers (B2B)

107.1 Scope

This Section applies exclusively to Customers acting in the course of their trade, business, profession or commercial activity.

Where mandatory law distinguishes between Consumers and Business Customers, this Section shall prevail for Business Customers to the fullest extent permitted by law.

107.2 Technical Expertise

Business Customers acknowledge that they possess, or have access to, the technical expertise necessary to identify, order and install automotive components.

Business Customers are responsible for verifying:

OE part numbers
manufacturer supersessions
technical compatibility
vehicle configuration
production date restrictions
software requirements
installation procedures.

The Seller may provide technical assistance upon request, however such assistance is based solely on the information supplied by the Business Customer and the technical information available from manufacturers and suppliers at the time.

107.3 Inspection Obligation

Business Customers shall inspect Products immediately upon delivery.

Visible defects, shortages or incorrect deliveries shall be reported without undue delay and, where possible, before installation.

Failure to inspect Products within a commercially reasonable period may affect available contractual remedies to the extent permitted by applicable law.

107.4 Commercial Warranty

Unless expressly agreed in writing, the Seller does not provide an independent commercial warranty to Business Customers.

Business Customers may only rely upon:

statutory rights applicable under mandatory law
any commercial warranty expressly offered by the Product manufacturer.

Manufacturer warranties remain subject exclusively to the manufacturer's own warranty terms and procedures.

107.5 Consequential Losses

To the maximum extent permitted by applicable law, the Seller shall not be liable to Business Customers for:

loss of profits
loss of production
workshop downtime
replacement vehicle costs
contractual penalties
customer claims
business interruption
loss of commercial opportunities
reputational damage.

107.6 Installation Costs

Unless otherwise required by mandatory law or expressly agreed in writing, the Seller shall not reimburse:

installation costs
removal costs
diagnostics
programming
calibration
towing
transport
vehicle storage
workshop labour.

107.7 Maximum Liability

Subject to mandatory law, the Seller's aggregate liability towards a Business Customer arising from a particular Order shall not exceed the purchase price actually paid for the affected Product.

108. OEM Supersession Policy

108.1 Manufacturer Revisions

Vehicle manufacturers regularly revise and replace components during a vehicle's production life.

Accordingly:

OE numbers may be discontinued
production references may change
suppliers may be replaced
manufacturing locations may change
packaging may be updated.

These changes do not affect Product authenticity.

108.2 Superseded OEM Numbers

Where a manufacturer officially replaces one OE number with another, the Seller may supply the officially superseding Product.

The Customer acknowledges that such replacement constitutes proper contractual performance.

Delivery of an officially superseded OEM Product shall not be considered:

an incorrect delivery
a substitute Product
a non-conforming Product
grounds for rejection solely because the printed OE number differs from the originally ordered reference.

108.3 Equivalent Genuine Products

The same OEM Product may legitimately be supplied:

under different manufacturer packaging
from different authorised production facilities
through different authorised distribution centres
with revised labels
with revised barcodes.

Provided the Product is an officially recognised OEM replacement, it shall be deemed compliant with the Order.

108.4 Manufacturer Packaging

Manufacturers may modify:

branding
packaging
security labels
QR codes
holograms
documentation.

Such changes do not affect Product conformity.

108.5 Supply Chain Variations

Due to the Seller's dropshipping business model, Products may originate from different authorised suppliers within the European Economic Area or other jurisdictions where lawful.

The Seller reserves the right to fulfil Orders through any authorised supplier capable of supplying genuine OEM Products.

108.6 Supplier Changes

The Seller may change suppliers at any time without notice provided that:

Product authenticity is maintained
Product specifications remain compliant
manufacturer approval requirements continue to be met.

108.7 Product Traceability

The Seller may record:

batch numbers
serial numbers
supplier references
logistics identifiers
shipment identifiers

for quality assurance, warranty administration, fraud prevention and legal compliance.

109. Return Policy Integration

109.1 Incorporated Policy

The Seller's Return & Refund Policy forms an integral part of these Terms.

Where a Customer places an Order, both these Terms and the Return Policy apply simultaneously.

109.2 Priority of Documents

If an inconsistency exists between these Terms and the Return Policy:

mandatory applicable law shall prevail
thereafter these Terms shall prevail regarding contractual matters
the Return Policy shall prevail regarding return procedures and practical return instructions.

109.3 Return Authorisation

Certain Products require prior Return Merchandise Authorisation (RMA).

Customers shall follow the Return Policy before returning any Product.

Returns made contrary to the published return procedure may result in delays in processing.

109.4 OEM Return Conditions

Certain genuine OEM Products supplied specifically for an individual Order may be accepted for return only where:

applicable law grants such right
the manufacturer or authorised supplier accepts the return
the Product satisfies the published return conditions.

Nothing in this clause limits mandatory Consumer rights under applicable law.

109.5 Supplier Return Requirements

Some manufacturers and authorised distributors impose mandatory return conditions including:

unopened packaging
intact manufacturer seals
complete accessories
original labels
traceability markings.

Customers acknowledge that these requirements may affect the Seller's ability to process returns, except where mandatory law provides otherwise.

109.6 Restocking Charges

Business Customers may be charged reasonable supplier restocking fees where:

permitted by applicable law
disclosed before acceptance of the return
imposed by the authorised supplier.

Restocking fees shall never reduce mandatory statutory Consumer rights.

109.7 Interpretation

The Return Policy supplements these Terms.

Neither document shall be interpreted as limiting any mandatory statutory rights granted under applicable legislation.

RETURN & REFUND POLICY

Effective Date: 09.07.2026

This Return & Refund Policy ("Return Policy") forms an integral part of the Terms & Conditions of Sale published on https://www.partsinn.lt.

By placing an Order through the Website, the Customer agrees to this Return Policy together with the Terms & Conditions.

Where mandatory consumer protection legislation provides greater rights than this Policy, such mandatory legislation shall prevail.

1. Seller Information

R2A group, MB

Company Registration No.: 306168417

VAT No.: LT100015494513

Pramonės pr. 6-113 , LT-51267 Kaunas,

Lithuania

Email: info@partsinn.lt

Phone: +370 653 31 339

Website: https://www.partsinn.lt

2. Scope

This Policy governs:

withdrawal from distance contracts by Consumers
return of Products
refunds
warranty returns
non-conforming Products
transport damage
Business Customer returns
Return Merchandise Authorization (RMA)
supplier-specific return procedures.

This Policy applies to all Products sold through the Website unless expressly stated otherwise.

3. Definitions

For the purposes of this Policy:

Consumer means a natural person acting outside their trade, business or profession.

Business Customer means a person purchasing Products for business purposes.

OEM Product means a genuine Original Equipment Manufacturer automotive component.

RMA means Return Merchandise Authorization.

Special Order Product means a Product sourced specifically following a Customer's Order.

4. Consumer Right of Withdrawal

Consumers residing within the European Union generally have the right to withdraw from a distance purchase contract within 14 calendar days without giving any reason, unless a statutory exception applies.

The withdrawal period expires fourteen (14) calendar days after the Consumer, or a person designated by the Consumer, receives the Product.

To exercise this right, the Consumer must notify the Seller before the withdrawal period expires by sending a clear statement by email to info@partsinn.lt.

The Consumer may use the Model Withdrawal Form published in the Terms & Conditions but is not obliged to do so.

5. Returning Products After Withdrawal

After notifying the Seller of withdrawal, the Consumer must return the Product within fourteen (14) calendar days.

Returned Products should:

be complete
include all supplied accessories
include manuals where applicable
include original packaging where reasonably possible
be adequately protected for transport.

The Consumer is responsible only for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the Product.

Opening the packaging solely to inspect the Product does not, by itself, remove the statutory right of withdrawal.

6. Refunds Following Withdrawal

Where withdrawal is validly exercised, the Seller shall reimburse:

the purchase price of the returned Product; and

the cost of the least expensive standard delivery option originally offered.

Additional delivery charges arising from the Customer's selection of premium shipping services are not refundable.

Refunds shall normally be issued using the original payment method.

The Seller may withhold reimbursement until:

the returned Product has been received; or

satisfactory proof of return shipment has been provided,

whichever occurs first.

7. Products That Cannot Be Returned Under the Right of Withdrawal

The statutory right of withdrawal does not apply where exclusions provided by applicable law apply.

Depending on the circumstances and applicable legislation, this may include, for example:

Products manufactured to the Consumer's individual specifications
Products specially sourced for an individual Order where the legal conditions for such an exclusion are met
sealed Products that are unsuitable for return for health or hygiene reasons once unsealed
Products inseparably mixed with other goods after delivery.

Where the Seller relies on such an exception, the Customer will be informed before the Order is completed.

Nothing in this Section limits the Consumer's statutory rights regarding defective or non-conforming Products.

8. OEM Automotive Parts

The Seller supplies genuine OEM automotive parts.

Customers acknowledge that:

manufacturers regularly supersede OE numbers
manufacturer packaging may change without notice
manufacturer labels and markings may differ between production batches
Products may be supplied under updated official manufacturer references.

Delivery of an officially superseded OEM Product does not constitute an incorrect delivery where it is recognised by the manufacturer as the direct replacement.

9. VIN Verification

Where requested, the Seller may assist Customers by reviewing compatibility using the VIN or other information supplied.

VIN verification is provided using manufacturer and supplier databases available at the time of review.

Compatibility may nevertheless be affected by:

undisclosed vehicle modifications
retrofitted equipment
incorrect VIN information
production changes
manufacturer database limitations.

VIN verification therefore assists with Product selection but does not replace the Customer's obligation to provide complete and accurate vehicle information.

Nothing in this Section limits mandatory statutory Consumer rights.

10. Condition of Returned Products

Unless the return concerns a defective or non-conforming Product, returned Products should:

not have been installed
not have been modified
not be contaminated with oil, fuel or other fluids
not have sustained damage after delivery
include original labels and identification markings where reasonably possible.

The Seller may inspect all returned Products before determining the applicable remedy.

11. Return Merchandise Authorization (RMA)

Certain returns require a Return Merchandise Authorization ("RMA").

Where an RMA is required, Customers should contact info@partsinn.lt before returning any Product.

The Seller will provide, where applicable:

an RMA reference number
the correct return address
packaging instructions
any documentation required for processing.

The issue of an RMA number does not by itself constitute acceptance of a return, warranty claim or refund request.

Part 2 – Warranty Returns, Incorrect Deliveries, B2B Returns and Final Provisions

12. Incorrect Deliveries

12.1. If the Customer receives a Product different from that confirmed in the Order, the Customer should notify the Seller without undue delay.

12.2. The notification should include:

Order number
photographs of the received Product
photographs of the manufacturer label
photographs of the shipping label where relevant.

12.3. The Seller may request additional information before determining the appropriate remedy.

12.4. Where the Seller confirms that an incorrect Product was supplied, the Seller shall provide the remedy required under applicable law, which may include replacement, collection of the incorrect Product, refund or another appropriate solution.

13. Products Damaged During Transport

13.1. Customers should inspect deliveries immediately upon receipt.

13.2. Visible transport damage should, where reasonably possible, be reported to the carrier at the time of delivery.

13.3. Customers should also notify the Seller as soon as reasonably possible.

13.4. Customers are encouraged to retain:

shipping packaging
courier labels
photographs of the damage
photographs of the external packaging
any courier documentation.

13.5. Failure to report visible transport damage immediately does not automatically remove statutory Consumer rights.

14. Defective or Non-Conforming Products

14.1. If a Customer believes that a Product is defective or does not conform to the contract, the Customer should contact the Seller without undue delay.

14.2. The Seller may request:

Order number
invoice
VIN (where relevant)
description of the defect
diagnostic report
workshop findings
photographs
videos where appropriate.

14.3. Submission of the above information assists in processing the claim and does not affect statutory rights granted by law.

14.4. The Seller may require the Product to be returned for inspection before determining the appropriate remedy, unless mandatory law provides otherwise.

15. Warranty Assessment

15.1. Returned Products may be examined by:

the Seller
the Product manufacturer
an authorised distributor
an independent technical expert.

15.2. The purpose of the inspection is to determine:

whether the Product contains a manufacturing defect
whether the defect existed at the time of delivery
whether the Product has been installed correctly
whether damage resulted from external factors.

15.3. Technical inspection may require additional time depending on manufacturer procedures.

15.4. Inspection alone does not constitute acceptance of liability.

16. Circumstances Not Covered by Warranty

Without limiting statutory Consumer rights, warranty or conformity claims may be rejected where the Product failure results from:

improper installation
failure to follow manufacturer instructions
use outside the intended application
accident or collision
modification or alteration of the Product
misuse or neglect
racing or motorsport use
contamination by external substances
electrical overload
installation on an incompatible vehicle due to incorrect information supplied by the Customer.

17. VIN-Based Orders

17.1. Where the Seller provides compatibility assistance based on a VIN, the Customer remains responsible for ensuring that all information supplied is complete and accurate.

17.2. The Seller shall not be responsible for incompatibility resulting from:

incorrect VIN supplied by the Customer
incomplete vehicle information
undisclosed modifications
non-original vehicle configuration
manufacturer database inaccuracies beyond the Seller's reasonable control.

17.3. This clause does not exclude mandatory statutory Consumer rights where the Seller supplied a Product that does not conform to the contract.

18. OEM Supersessions

18.1. Vehicle manufacturers regularly replace OE numbers with updated references.

18.2. The Seller may supply an officially superseded OEM Product where it has been designated by the manufacturer as the direct replacement.

18.3. A Product shall not be considered incorrect solely because:

the printed OE number differs
packaging differs
manufacturer labels differ
production location differs
the Product originates from another authorised distribution centre.

18.4. Such changes do not affect Product authenticity.

19. Special Order Products

19.1. Certain Products are sourced specifically following a Customer Order.

19.2. Such Products may be subject to supplier-specific return conditions.

19.3. Where permitted by applicable law, specially sourced Products may not be accepted for return unless:

the Product is defective
the Product does not conform to the contract
the Seller expressly agrees to accept the return.

19.4. Nothing in this Section limits statutory Consumer rights.

20. Business Customer Returns

20.1. This Section applies only to Business Customers.

20.2. Business Customers should inspect Products immediately after delivery.

20.3. Return requests should be submitted without undue delay.

20.4. Returns accepted for commercial reasons may be subject to supplier approval.

20.5. Business Customers are responsible for ensuring that returned Products comply with supplier return requirements.

21. Supplier Return Conditions

21.1. Certain manufacturers or authorised distributors require returned Products to:

remain uninstalled
remain free from contamination
retain original packaging
retain manufacturer labels
include all supplied accessories.

21.2. Failure to satisfy these requirements may affect the Seller's ability to obtain supplier acceptance.

21.3. These requirements do not limit mandatory statutory Consumer rights.

22. Restocking Fees

22.1. Restocking fees may apply only to Business Customer returns accepted for commercial reasons.

22.2. Any applicable restocking fee shall:

be disclosed before acceptance of the return
reflect the fee imposed by the authorised supplier or a reasonable administrative cost where applicable
never reduce mandatory statutory Consumer rights.

23. Refund Processing

23.1. Approved refunds are generally processed within fourteen (14) calendar days after:

receipt of the returned Product; or

receipt of satisfactory evidence of return,

whichever occurs first, where required by applicable law.

23.2. Actual receipt of funds depends on:

Stripe
PayPal
banking institutions
payment card issuers.

23.3. The Seller is not responsible for processing delays caused solely by payment service providers.

24. Return Shipping Costs

24.1. Unless otherwise required by applicable law, Customers are responsible for the cost of returning Products.

24.2. Where a warranty or conformity claim is accepted, reasonable return shipping costs may be reimbursed where required by applicable law or expressly agreed by the Seller.

24.3. Customers are encouraged to use tracked and insured shipping services.

25. Contact Information

Return requests, warranty claims and withdrawal notices should be sent to:

R2A group, MB

Pramonės pr. 6-113 , LT-51267 Kaunas,

Lithuania

Email: info@partsinn.lt

Telephone: +370 653 31 339

Website: https://www.partsinn.lt

26. Relationship with the Terms & Conditions

This Return & Refund Policy forms an integral part of the Seller's Terms & Conditions.

Where mandatory legislation requires a different outcome, mandatory law shall prevail.

In all other cases, this Policy shall be interpreted together with the Terms & Conditions so that both documents remain consistent.

27. Amendments

The Seller reserves the right to amend this Policy from time to time.

The version published on the Website at the time an Order is placed shall apply to that Order, unless mandatory law requires otherwise.

28. Effective Date

This Return & Refund Policy becomes effective on the date published on the Website and remains in force until amended or replaced.

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